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100 Series
LEADER BASICS

From Task Master to Leader

LEADER BASICS 101
Shift Planning & Leading

In-Person Session

Equip your Leader with proven strategies and best practices for planning a shift, executing a shift, and conducting an after-shift review. Your Leader will leave more confident to equip others to Win Hearts Everyday and respond to problems that arise on shift by creating a solid plan and executing the plan.

DATES

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LEADER BASICS 103
Giving Caring Feedback


In-Person Session

Giving caring feedback is a catalyst for growth in any organization. In this class, your Leader will learn how to check the intent of their communication and practice a process of communicating, asking questions, listening, and encouraging that will not only achieve the results desired, but also demonstrate empathy and care to Team Members.

DATES

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LEADER BASICS 102
Situational Leadership
In-Person Session

Various situations require various forms of leadership! We will walk your Leaders through Ken Blanchard’s model of Situational Leadership. Your Leaders will learn the 4 quadrants of situational leadership and strategies to implement to become a more effective and caring Leader.

DATES

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LEADER BASICS 104
Making Better Business Decisions Using @CFANow

In-Person Session

Learning how to read and interpret @CFANow data and act accordingly is critical to managing food, labor, and productivity. Using an Operator designed decision tree, your Leader will learn how to access, interpret and act on data. They will also practice doing this through application scenarios, idea sharing, and action planning.

DATES

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Building on the foundation of H.E.A.R.T. and S.E.R.V.E., we help Leaders embrace their role to equip and empower Team Members to implement the Winning Hearts Everyday strategy. 

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