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CHICK-FIL-A
MRC SESSIONS

CREATING A CARING CULTURE: PRINCIPLES OF LEADERSHIP

Develop Leaders in the Foundational
Chick-fil-A Values & Culture

  • Description:  Utilizing principles we’ve learned at Chick-fil-A to equip you to lead more effectively and to influence a culture of caring in the workplace

  • Time: 

    • 3 Hour Zoom Session (min of 8 ppl)

    • 3 Hour In-Person Class (min of 21 ppl)

  • Audience:  Key leaders who manage and influence team members

I CARE(TM):  A MODEL FOR GIVING CARING FEEDBACK

Enable Leader and Team Member Growth

  • Description:  Learn the process of giving caring feedback including understanding intent, asking relational questions, and encouraging the receiver

  • Time: 

    • 3.5 Hour Zoom Session

    • 4.5 Hour In-Person Class, including simulated practice

  • Audience:  Key leaders who manage and influence team members

6 SECRETS OF MAKING TRAINING STICK

Grow Leaders by Providing Effective Resources

  • Description:  Equipping your Trainers with six secrets that will revolutionize your training effectiveness.  Includes a book for each participant.

  • Time: 

    • 3 Hour Zoom Session (min of 8 ppl)

    • 3 Hour In-Person Class (min of 21 ppl)

  • Audience:  Certified Trainers or Training Directors

FIRST MINUTE HOSPITALITY

Impact Your Customers

  • Description:  Helping your front line, customer-facing Team to make impactful first impressions with your customers

  • Time: 

    • 3 Hour Zoom Session (min of 8 ppl)

    • 3 Hour In-Person Class (min of 21 ppl)

  • Audience:  Key leaders who manage and influence team members

TALENT MAGNET

How to Attract and Keep the Best Talent

  • Description:  Based on rigorous and extensive research, Chick-fil-A leadership guru, Mark Miller, learned that top performers are looking for very different things than solid contributors. He identifies three critical aspects of a true talent magnet and explores the deeper meaning of each. During this course, we will explore each aspect and help you create an action plan that you can apply and measure your organization

  • Time:

    • Weekly 2 to 3-hour Zoom session for 4 consecutive weeks (min of 9/max of 21 ppl)

    • Full day or multi-day - based on organizational need (min of 21 ppl)

  • Audience:  Key leaders who manage and influence team members

WIN THE HEART

How to Create a Culture of Full Engagement

  • Description:  Chick-fil-A leadership guru, Mark Miller, teaches us that engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. During this course, we will explore each aspect of engagement, help you assess your organization’s engagement, and help you create an action plan for raising the level of engagement in your organization

  • Time:

    • Weekly 2 to 3-hour Zoom session for 4 consecutive weeks (min of 9/max of 21 ppl)

    • Full day or multi-day - based on organizational need (min of 21 ppl)

  • Audience:  Key leaders who manage and influence team members

SUPPORTING THE VISION: WORKING WITH PURPOSE

Lead with Purpose

  • Description:  Creating an individual plan to live out Chick-fil-A’s purpose of being a good steward and a positive influence

  • Time: 

    • 3 Hour Zoom Session (min of 8 ppl)

    • 3 Hour In-Person Class (min of 30 ppl)

  • Audience:  Team Members

++ Investment does not include facilitator T&E or training venue and A/V rental/expenses

Image by Jon Tyson
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